FAQ
Can You Support Responsible Consumption by Purchasing BOKA Products?
BOKA pacifiers and pacifier holders are made of locally grown maple wood provided by FSC-accredited suppliers known as trustworthy forest managers. By supporting selective tree cutting, we make sure that forests are regenerated in a healthy way without compromising economic development. Every effort is made to avoid using toxic agents that would be environmentally harmful. BOKA pacifier holders are made of equitable organic cotton and labels are printed using vegetable-based ink. Arboreka also supports the local economy. Our pacifiers are manufactured and sold by local businesses throughout Quebec.
Contact with Saliva, the Wood will he Wet and Uncomfortable for the Baby's Skin?
Why Does Arboreka Sell two Pacifiers per Box?
For your convenience! You and your baby will love our pacifier so much that you will never want to lose it! However, as you know, life happens! Since baby will probably lose a pacifier somewhere, you will like having an extra one at home!
Are there a Risk that the Products Boka Cause Splinters?
No. The wooden support maple pacifiers and pacifier clips-BOKA was chosen because it produces no splint in addition to receiving a hard fuel (feel), nontoxic and antibacterial. To maintain the exceptional softness of the wooden stand, simply sand it slightly.
Do BOKA Pacifiers Promote Good Dental Development?
Yes, the orthodontic nipple allows the baby’s tongue to position the right way. It also protects the gums and the teeth by reducing the pressure that is generated by the baby’s suction.
How do We Maintain Pacifiers BOKA?
Sterilize the pacifier five minutes in boiling water. Subsequently, a simple brushing of the pacifier with warm water and mild soap is fine. To maintain the exceptional softness of the wooden stand, simply sand it slightly.
For safety and hygiene purposes, Health Canada recommends replacing BOKA pacifiers after two months of use.
Is it Normal to Find a Bit of Water in the Nipple After Cleaning?
Yes, the air circulation system sometimes lets water in the pacifier while it is being cleaned. Simply squeeze the nipple and the water will come out.
Where Can I Purchase Arboreka Products?
You can order your products online using the Arboreka website. Arboreka products can also be found in the following Quebec stores:
Vert Limette
2700, boul. Laurier, Ste Foy
Le Panier
274, Lakeshore, Pointe-Claire
Loupiot Tanière familiale
56, rue Principale, Granby
Bébé-Rama
601, rue des Migrateurs, Terrebonne
Eve et la Cigogne
790, Bd Des Récollets, Trois-Rivières
Mlle et Coco
4184, côte de Cap-Rouge, Québec
Poupon et cie : Boutique en ligne
Le Gribouillis
1950, rue de l’Interlude, Québec
Sauterelles et Coccinelles
33 Boulevard des Hauteurs, Saint-Jérôme
Rosalice
552 Boulevard Wilfrid-Hamel, Québec
Le Petit Cocon
238, rue Richelieu, St-Jean-Sur-Richelieu
Le Capucin
2530, rue King Ouest, Sherbrooke
189, boul. Bois-Francs Sud, Victoriaville
3095, Boul. Wilfrid-Hamel, local 101, Québec
Agatha Boutique pour bébé
11685 Montée Ste Marianne, local 105, Mirabel
Vert Pomme
162, rue St-Germain Ouest, Rimouski
Le Rêve du Bébé
91, boul. Arthur-Butes Ouest, Rimouski
Zenfantillage
1357 rue Shefford, local 101, Bromont
Timome et Merveille
436, 3e Avenue, (coin 4e rue), Québec
Petit Ziboo
306, Principale O, Magog
Bout’Choux
111, rue Child, Coaticook
Bébé Maude
5543, rte 112, Ascot Corner
Méli Mélo
140, rue principale, Cowansville
La Libellule
167 2e Rang, Saint-François-Xavier-de-Brompton
Au Moussaillon
64 rue Roy, Mercier
Uniprix Santé – Pharmacie Philippe Lemieux
4898, avenue du Parc, Montréal
4900 Rue des Patriotes, Contrecoeur
Verreine et cie
101 Rue Albert, Cowansville
Trouvaille d’Éloise
217, rue Jean Juneau, Saint-Augustin-de-Desmaures
Cristal Ev
8283, Route 204, Frontenac
Jean-Coutu
3285, 1ère avenue, bureau 100, Rawdon
1859, René-Laennec, suite 101, Vimont, Laval
2020 René Gaultier, Varenne
520 Rue Principale, Saint-Amable
350 Boul Sir-Wilfrid-Laurier, Beloeil
Tirigolo
325, rue Principale, Granby
Câlin et popotin
2160A, Beaubien Est, Montréal
Gripette et Salopette
4, Rue des Ormeaux, Trois-Rivières
Au petit Chaperon Rouge
911 boul. Laure, Sept-Iles
Eli et Gaby
30 rue Leclerc, Baie St-Paul
Au Baluchon
721 boul. Frontenac, Thetford Mines
Boutique Sylvie
618 Boul. Perron, Carleton
L’enfantillage
120 Boulevard Barrette, Chicoutimi
940 Boulevard du Pont Sud, Alma
370 Rue du Moulin, Saint-Tite
Menotte et petits pieds
828 Bosse, Baie-Comeau
Benjo
550 Charest Est, Québec
Barbottines Chaussures
67 rue Alexander, Valleyfield
What Kind of Warranty do You Offer?
According to Quebec’s Consumer Protection Act, the Arboreka manufacturer’s warranty applies to any product purchased through its website or at one of its official shops.
For health and hygiene purposes, Health Canada recommends to replace pacifiers as soon as they are showing signs of wear. Arboreka complies with this recommendation by offering a 60 day warranty against manufacturing defects on pacifiers and pacifier holders. This warranty covers wood defects or any other fault caused by normal use. This warranty does not cover the normal wear of the fabric or any regrets the purchaser may have after purchasing BOKA pacifiers or pacifier holders. This warranty is non-transferable and can only be used by the original buyer.
In case of defect, please consult our exchange and refund policy in order to learn about the terms and conditions. In order to ship a product back to the manufacturer, please contact us to make arrangements for a return or an exchange.
Is it Possible to Return the Product if I’m not Satisfied?
Consumer satisfaction is Arboreka’s priority. Our goal is to deliver a quality product that is in perfect working order. However, if you are not perfectly satisfied and wish to return our product, you can do so within seven days of the purchase date. Please consult our exchange and return policy for more details.
Are Online Orders Safe?
Absolutely! Arboreka has entrusted its secure payment to PayPal. Your bank information will be safely protected through the use of PayPal’s secure form. The payment terms are as easy as they are safe! Using PayPal, Internet users can pay by using their Master Card, Visa, or American Express credit card, or by using electronic money from their PayPal account. Your order will only be processed once the payment is accepted.