Personal Information Protection

Arboreka is committed to protecting any personal information collected through online orders. Personal information is considered to be any information identifying a natural person such your first and last names, your mailing and electronic addresses, and your phone number.

Arboreka collects the IP address of every customer who visits its website. The IP address is the number that is assigned to the user’s computer when they use the website. IP addresses can help (1) diagnose eventual problems related to servers, (2) manage the website, (3) analyse tendencies, (4) follow the users’ movement, (5) collect general demographic information in order to improve the website through Google Analytics, (6) detect any threat that could compromise the integrity of the website, and (7) offer personalized information. IP addresses are not connected to personal information.

The Use of Personal Information

Collecting the clients’ personal information is only necessary and mandatory for online orders. Arboreka guarantees that the information transmitted through its website will be used only at the time of the purchase transaction.   Client information will not be stored in any database. Arboreka neither rents nor sells this information and guarantees that no data will be transmitted to a third party for solicitation. Arboreka also has implemented reasonable security measures in order to protect its users’ personal information against any unauthorized access or disclosure.

Arboreka will not solicit clients using their personal information unless they subscribe to receive its Infoletter. In this case, only the person’s first name, last name, and email address will be saved. Clients can unsubscribe at any time.

Transaction Safety

Arboreka’s website will only collect the clients’ personal information when online orders are placed on its website. PayPal payment service will collect their banking information through a secured identification form (SSL) in order to complete payment. Arboreka neither requests your credit card number nor your PayPal codes. Clients will get to make their payment on PayPal using their MasterCard, Visa, and American Express credit cards, or using electronic money from their PayPal account. Your order will be processed as soon as the payment is received.